Job Detail

  • Job Category:HR/BACK END /BPO/CUSTOMER CARE (HR/बैकेंड / बीपीओ/कस्टमर केयर )
  • Job Title:Customer Support Executive-Tier5 Technology Solutions-Kolkata, West Bengal
  • Salary:₹Rs.18000-Rs.25000
  • Industry:IT & ITES
  • Openings:6
  • Job Type:Full Time

Location

  • Company Name:Tier5 Technology Solutions
  • Address: Login & Register
  • Mobile No: Login & Register
  • Email: Login & Register
  • City:Kolkata
  • State:West Bengal
  • Pincode:None

Job Resposibility

<p><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">1. Respond to customer queries in a timely and accurate way, via phone, email or chat</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">2. Experience as a Customer Support Specialist or similar CS role.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">3. Familiarity with our industry is a plus</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">4. Understanding of how CRM systems work</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">5. Excellent communication</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">6. Basic knowledge on ads for facebook and google.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">7. Must be familiar with customer support etiquette.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">8. Basic experience on client handling.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">9. Minimum 1 year and maximum 6 years of experience.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">10. Experience in research.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">11. Knowledge of Saas products and CRM added advantage.</span><br style="box-sizing: inherit; font-feature-settings: &quot;ss04&quot;; color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;"><span style="color: rgb(22, 22, 22); font-family: &quot;Fira Sans&quot;, sans-serif; font-size: 16px;">12. Responsible for maintaining a high level of professionalism with clients.</span><br></p>
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